MEDIATION AS A TOOL FOR WORKPLACE CONFLICT MANAGEMENT: INTERNATIONAL EXPERIENCE AND PROSPECTS FOR UKRAINE
DOI:
https://doi.org/10.30888/2663-5712.2025-32-03-046Keywords:
conflict, mediation, economic efficiency, management, workplace mediationAbstract
The article explores mediation as a modern tool for workplace conflict management that is gaining strategic importance in the context of increasingly complex employment relations. The introduction substantiates the relevance of the topic, emphasizing theMetrics
References
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ADR Center (2010). The Cost of Non-ADR: Surveying and Showing the Actual Costs of Intra-Community Commercial Litigation. Survey Data Report. URL: https://toolkitcompany.com/data/files/Resource%20center/Research%20and%20surveys/Survey_Data_Report%20cost%20of%20not%20using%20ADR%20EU%202010.pdf
References.
Goldberg, S.B., Brett, J.M., & Blohorn-Brenneur, B. (2017). How mediation works: Theory, research, and practice. Emerald Publishing. https://bookstore.emerald.com/media/preview/
-23-2.pdf
Jorovlea, E. (2023). Changing organizational behavior through his dimensions.
SWorldJournal, 2(16-02), 39–45. https://doi.org/10.30888/2663-5712.2022-16-02-001
Verkhovna Rada of Ukraine. (2021). Law of Ukraine “On Mediation” No. 1875-IX of November 16, 2021. https://zakon.rada.gov.ua/laws/show/1875-20#Text
Singapore International Dispute Resolution Academy (SIDRA) (2022). International Dispute Resolution Survey: 2022 Final Report. Singapore: Singapore Management University. https://sidra.smu.edu.sg/research-program/appropriate-dispute-resolution-empirical-research/sidra-survey-2022
Chartered Institute of Personnel and Development (CIPD) (2013). Mediation: an approach to resolving workplace issues. London: CIPD. https://www.cipd.org/uk/knowledge/
guides/workplace-mediation/
Human Resource Solutions (2023). Mediation: An Employer’s Guide. https://www.human-resource-solutions.co.uk/Policies/Discipline-Grievance/mediationemployersguide.pdf
Sazonova, T., Kurchenco, A. & Solodchuk, T. (2023). Conflict logical competence of the manager as a component of his personal effectiveness. SWorldJournal , 3 (22-03), 103–108. https://doi.org/10.30888/2663-5712.2023-22-03-043
Munduate, L., Medina, F.J. & Euwema, M.C. (2022). Mediation: Understanding a constructive conflict management tool in the workplace. Journal of Work and Organizational Psychology, 38(3), 165–173. https://doi.org/10.5093/jwop2022a20
Tvaronavičienė, A., Kaminskienė, N., Rone, D., & Uudeküll, R. (2022). Mediation in the Baltic States: developments and challenges of implementation. Access to Justice in Eastern Europe, 4(16), 68–86. https://ajee-journal.com/upload/attaches/att_1668601012.pdf
Lexology (2024). The Hidden Impact of Unresolved Grievance Issues on Workplace Productivity. https://www.lexology.com/library/detail.aspx?g=d0faf894-e442-46f9-9fee-dfb1f
ddd4a
Mediation Hertfordshire (2023). The Cost of Community Conflict: A Report by Mediation Hertfordshire. https://www.mediationherts.org.uk/wp-content/uploads/The-Cost-of-Community-Conflict.pdf
ADR Center (2010). The Cost of Non-ADR: Surveying and Showing the Actual Costs of Intra-Community Commercial Litigation. Survey Data Report. https://toolkitcompany.com/
data/files/Resource%20center/Research%20and%20surveys/Survey_Data_Report%20cost%20of%20not%20using%20ADR%20EU%202010.pdf
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