… This thesis examines the concepts of authenticity and quality at the ‘exchange intersection’
through an analysis of Greek ethnic restaurants’ constructions of authenticity and quality, and …

… , there was no explanation in the literature of how the concepts … (in terms of the new theoretical
concepts) with the literature … The forms of authenticity thus became organizing principles, …

… Findings are then analyzed and discussed leading to a conceptual framework to guide future
… Contribution to sample by country was determined basing on the principle of proportionate …

The purpose of this thesis was to reveal the elements and important factors of a customer
experience oriented service delivery process in an ethnic themed restaurant. When a service …

Purpose Outdoor signage, a key aspect of store atmospherics which influence consumer
perceptions and behaviour, is largely overlooked in research on restaurants. Studies show that …

This research primarily explores the role of service innovation and customer experience in
ethnic restaurants, and the relationship with customers' behavioural intention. Data were …

… Based on the literature review, this study investigated customers‟ perceptions of ethnic
restaurants in terms of food … This is conceptually very close to the measurement of perceived …

… ethnic restaurants than are those who are not cosmopolitan. We consider the consumer’s
familiarity with ethnic restaurants … The conceptual framework of this study is visualized in Figure …

… — which are universal concepts when the degree of tradition and ethnicity of various
manifestations of culture, especially the food served in the restaurant, are assessed. The Armenian …

The purpose of this article is to investigate the impact of the service quality factors and the
customer satisfaction on customers’ loyalty and positive behavioral intensions in the context of …